If you are on Twitter and looking for a product related question from Autodesk then you are in luck. For about a year or so there has been a Twitter account by Autodesk Customer Service and Support team at @AutodeskHelp (formerly they were @autodeskcare.) They are available 24 hours a day 5 days a week in English.
Here are the friendly faces behind the helpful tweet replies and they always seem so happy to help and cheerful in their replies.
So next time you are on Twitter and have an Autodesk question remember to say hi or just follow the friendly Autodesk Help @AutodeskHelp crew as you may learn from their answers to others or need to ask them something in the future. Tell them Shaan sent you.