I spent this week visiting a wide variety of Autodesk customers from Chicago to Virginia, and DC, to New Jersey. It is always a pleasure and learning experience to speak directly with customers in their offices about what is going well, and more importantly what is not. The discussion is to find out how we can support them by providing solutions to the unique challenges they face, whether it is adding new features, changing something, fixing something, or providing some training resources. It is not only a pleasure but a vital part of our commitment to our customers to continually improve and innovate. Autodesk is committed to listening to our millions of customers around the world in multiple ways.
- In person visits.
- Autodesk Customer and Product Support
- At events like Autodesk University, AUGI CAD Camps, partner events like the upcoming Tech Tour by CADDMicrosystems in Washington DC on August 26 featuring Autodesk’s Lynn Allen http://bit.ly/bO1bCc
- Product communities like the AutoCAD Exchange
- In Autodesk Beta Programs and previews at http://beta.autodesk.com
- Autodesk Usability Studies
- In the Autodesk Discussion Groups Visit the Discussion Groups
- In the AUGI Discussion Forums http://www.augi.com
- In the Autodesk Subscription Center
- Product Feedback Forms.
- Through your Autodesk partner
- On Twitter through many Autodesk and Autodesk Product team member accounts such as @autocad, @autodesk or me @mrcadman
- On the Autodesk Blogs http://blogs.autodesk.com
- In email surveys
- On the Autodesk Facebook pages like the AutoCAD Facebook Fan Page
- And many many more ways.
Get involved and shape the future of Autodesk solutions. If you need more ways to connect with Autodesk just ask me.