Our team relies on customers enabling the CIP data being sent in (anonymously) but provides us with data showing hardware, command usage, and feature usage. The current report somewhat surprised me but Ribbon users outweigh the non Ribbon users at 54%.to 46% for the non Ribbon users and adoption rate is growing.
The Ribbon is one of those features that you gradually get used to otherwise we would all still be using the screen menu and a digitizer. ;-).
This CIP data is important so that we can make more customer data based decisions on product use and the hardware environment of our users. It can also help us spot problems or areas for saving the clicks and picks. For example we may notice that a majority of users select three commands in a sequence. By us combining all the functions into one new command we eliminated 2 picks and present all the options the users were using.
Please send in the CIP data and also CER reports each time you crash. The data is all anonymous and does not impact performance or productivity but will help shape a more customer usage focused products in the future.
Regards,
Shaan
