It is nice to see someone that uses many different CAD packages and is a member of the online press give kudos to AutoCAD 2008 on his CAD Insider blog.

"Almost every software has given me some grief. Not only have they proven hard to use but all have suffered from one problem. The problems range from difficulty of use, glitches and lack of support to crashes and loss of data. The one notable exception was AutoCAD 2008. It took everything I threw at it and performed flawlessly. Solid, dependable AutoCAD.

I would have expected some glitches, but there were none. In contrast, all other software tested were shipping versions."

Sometimes it feels like we get no respect, but it is greatly appreciated when someone notices.  We try hard to constantly improve our products in many ways such as asking our customers and more importantly listening to them. We have also implemented Customer Error Reporting (CER) a few releases back so that when a user crashes details on the crash submitted (with comments hopefully) to help identify the problem as sometimes it is hard to ask all the questions of the person who crashed. It is also better for the report of a crash to come to the developer of the software instead of the de-facto Windows error and data sent to Microsoft.CER has definitely improved the stability of Autodesk products. 

Now with AutoCAD 2008 Customer Involvement Program (CIP) a customer can elect to send anonymous usage data we will get even better. We hope that customers will enable anonymous CIP data reporting to help us understand how they are using our products so that we can make even more solid decisions based on that data.

Please make sure if you do happen to crash (we hope not), to be sure to send in the CER report so our teams can research the culprit.

Link to Roopinder's Post

Customer Error Reporting (CER)

Click on the image for details.

Autodesk Customer Involvement Program (CIP)