Lee Ambrosius of hyperpics.com and his blog Beyond the UI obviously had taken a large amount of time and thought in order to compose this article. He explains the various ways of reporting and providing feedback to Autodesk.
Link to Article "Don't talk smack... instead give back"
Many will just expect a software company to know about a problem and it will magically be fixed in the next service pack but that is really not based in reality. We need to understand the problem and in many cases to reproduce it in order to determine the appropriate solution. That is why Autodesk has developed the Customer Error Reporting in our products. With the Customer Error Reporting the details if you choose to send them come back to us and we research them. This method is far better than asking a million and one questions of a customer. Also make sure to fill in the details so we can contact you if needed to get further details or a sample file. The Customer Error Reporting helps everyone and is definitely better than doing nothing or the default Windows error reporting which submits to Microsoft, which many applications use but what is Microsoft going to do about a problem with an application that is not theirs, well not much. Just like other businesses we rely on feedback from the customers. So if you find a problem or something you feel should be changed, please let us know.
Helpful Links:
- Your Customer Error Reports Are Very Important
- Autodesk online defect submission system
- Send Feedback Direct to the AutoCAD Team
- Autodesk Usability and Beta Programs
- Between The Lines AutoCAD Wish List
- Spend Your $100 Survey for AutoCAD
Sincerely,
