Many subscription customers have been migrated to the new subscription content site and others will get this when they renew. One of the great benefits available on this new site is the option to submit support issues direct to Autodesk support. You get the initial response to your issue in under 4 hours but there may be a little longer wait for the final resolution depending on the specific issue submitted.
This is indeed a great benefit to the Autodesk subscription program. If you are not a subscription customer yet you might look into this at www.autodesk.com/subscription
FYI: I use SnagIt to create the screen shots.